Before and throughout the pandemic, NBC and Telemundo stations around the country have received many complaints about customer service — from refund delays and denials to ignored emails and unanswered phone calls.

That’s why the NBC Responds and Telemundo Responde teams created a new survey. We want to learn directly from the consumers in our communities.

Are there bright spots in customer service? Or is it lacking all around? What do companies do well? What can they do better?

Our NBC Consumer Investigative Center has received 20% more complaints this year compared to the same time last year; receiving more than 25,000 COVID-19 related complaints since the start of the pandemic.

We want to hear from you! Please participate in the survey by clicking the link above or by scanning the QR code below with your phone’s camera. It should only take about five minutes to complete. It’s available in both English and Spanish.



By Kelley Wheeler

Kelley Wheeler is a Metro reporter covering political issues and general assignments. A second-generation journalist, worked with all major news outlet, she holds a vast expeirience. Kelley is a graduate of USC with degrees in journalism and English literature. She is a recipient of Yale’s Poynter Fellowship in Journalism.

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